SimpleHost

Trellis Desk

Category : Customer Support
Version : 1
Views : 4
Ratings : 0 out of 5
Reviews : 0
Space Required : 3.19 MB

Overview


Trellis Desk is a help solution that is powerful and robust and can help any company be more profitable and helpful to its customers. Customers can quickly and easily submit support tickets and get answers to their questions. The advanced features that it includes give your company the ability to handle customer support much more efficiently. The fact that this download is free means that you do not have to set aside a large chunk of your budget to purchase it. Basic features that the software includes are ticket priority levels, ticket departments, group permissions and much more. The advanced features include a multi-moderation application and a rich text editor, along with multilanguage features.


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Features


  • Ticket departments
  • Ticket priority levels
  • Canned ticket replies
  • Group permissions
  • Ticket escalation
  • Ticket assignment
  • Rich text editor
  • Helpdesk RSS feeds
  • Ticket attachments
  • Skin manager
  • Language manager
  • Manage articles and categories
  • Article ratings and comments
  • Smart display of KB articles during ticket submission
  • Pipe support emails into your helpdesk
  • Email notifications

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