SimpleHost

Open Web Messenger

Category : Customer Support
Version : 1.6
Views : 4
Ratings : 0 out of 5
Reviews : 0
Space Required : 0.97 MB
Release Date : June 12th, 2014

Overview


Open Web Messenger is a free open source live support application written in MySQL and PHP. This gives your visitors the chance to chat one on one in real-time directly from your website. After the Web messenger button has been placed on your site, all your visitors need to do is click the button and they will have access to an operator who can chat with and help them. The program's features include an unlimited number of chats, users and operators. There is also a queue where you can set visitor priority. This application runs on your domain and server and has an easy to modify source code as well. Buttons can be added to show an online or off-line status with an optional message to show what operators are away.


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Features


  • Real-time chat (without page refresh)
  • Unlimited operators, chats, and users
  • Unlimited departments (groups of operators)
  • Priority queue of visitors
  • Localized to 10+ languages, unicode support
  • Runs on your server and domain
  • Easy-to-modify source code
  • Optional pre-chat survey
  • Chat window themes (three themes are included)
  • Operator and visitor “Typing Indicator”
  • Operator’s photo in visitors chat
  • Chat transcript emails
  • Sound and visual alerts on new message
  • Enable/disable notification sound
  • Customize chat with your Logo, Name etc.
  • Quickly convert text to hyperlinks in chat
  • Not blocked by pop-up blockers
  • Compatible with mod_security
  • Protection against automated spam (captcha)
  • Auto-reconnect if the internet connection went down
  • Assign operator to multiple groups
  • Group canned messages
  • Ability to select group in pre-chat survey
  • Group button with online/offline status

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