SimpleHost

Maian Support

Category : Customer Support
Version : 3
Views : 4
Ratings : 0 out of 5
Reviews : 0
Space Required : 14.10 MB
Release Date : May 28th, 2014

Overview


Maian Support is the right solution when you need a powerful, fast and free support tickets at them for your online business. If you choose to use the free version, you won't have to worry about additional ads or time limits as you use the software. However, if you decide to purchase a commercial license, not only will you receive the copyright removal code, but also full functionality for the entire program, as well as free upgrades for life. Some of the most helpful features this program offers include custom fields for your ticket forms, customer account portals and access to the web API. If the admin chooses to do so, they can combine the support ticket and dispute systems as well.


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Features


  • Easy to install support ticket system written in PHP/MySQL
  • Multiple admin users with access levels / delete priorities
  • Multiple departments
  • Fully searchable F.A.Q with categories and ajax based voting system
  • Validates as XHTML Strict. Clean, tableless design to meet modern standards.
  • Template based for easy site integration
  • E-mail templates for easy editing
  • SMTP mail options
  • Ability to start tickets via e-mail (uses IMAP functions)
  • Dispute system so multiple people can respond to same ticket
  • Multiple attachments with file/size restrictions
  • Ticket portal to view tickets by e-mail address
  • Custom fields to capture additional form information
  • Notepad option for admin to make backend notes about tickets
  • Open tickets via XML data posts. Any application that can trigger XML posts can open tickets
  • BBCode support
  • Option for visitors to change passwords

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