SimpleHost

HESK

Category : Customer Support
Version : 2.5
Views : 4
Ratings : 0 out of 5
Reviews : 0
Space Required : 2.31 MB
Release Date : August 5th, 2014

Overview


HESK is PHP help desk software that is being offered as a free download. It will help you improve customer support by receiving, tracking and organizing customer support issues by department and by urgency. You will be able to reduce your workload using the integrated knowledgebase to decrease the number of support requests. It will also help you save time and money at it is simple to use, fast, light weight, secure and user-friendly. Using its centralized support system, it is able to handle customer inquiries obtained through a web form, e-mail or a telephone call. The user can set up unlimited categories in order to sort tickets by urgency and examine their status. This way, you always know what needs to be resolved next.


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Features


  • unlimited personalized accounts for staff
  • unlimited categories
  • canned responses
  • file attachments
  • fully-featured knowledgebase (articles, categories, search,...)
  • custom fields in the "Submit a ticket" form
  • anti-SPAM checks when submitting a ticket
  • powerful ticket search functions
  • e-mail notifications of new tickets and replies
  • rating of staff replies and knowledgebase articles
  • autoclose tickets after X days
  • easy-to-use web interface
  • easy to translate to any language
  • and many more!

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